Lees Lloyd Whitley Solicitors
Oh dear, oh dear, oh dear!
As a first time buyer I was expecting more from a solicitor. Is it too much to ask for a solicitor to bring your attention to items in a survey? To call back when they promise they will? Although the solicitors did proceed our case and enable us to exchange contracts and complete, we felt that they were not so good with customer service.
The company we used for our conveyancing was Lees Lloyd Whitley and we certainly would never use them again. They were contracted by our mortgage providers and we thought that it would be easier to keep everything together - alas no.
We were hoping for a little more guidance from them as to what we should be raising with the vendors and with the surveyors. We ended up asking our solicitors to do all of this.
At one point, I had to stay up until gone 3am to compile a list of things that were outstanding for them as they weren't sure what they should be doing on our behalf. I couldn't believe that I had to do this for them - surely they should have been in charge of their own workloads?!
All I can say is look around and compare solicitors before you use them and make sure that they will be right for you.
I would choose a local company who were small enough to care about their clients. I didn't feel that Lees Lloyd Whitley offered any guidance and as a client, I felt that they didn't give a damn!
Has anyone else had poor experiences with solicitors? Do you feel that they should be offering some guidance? Were we expecting too much?