On September 22nd we moved from a 2-bedroomed flat in North London to a 3-bedroomed terraced house in East London. We booked a removal company called Diamond Removals.
We opted for their Silver Service
which seemed very reasonable and we were quoted £450 for the move including packing breakables and dismantling furniture and assembling at the other end. Now that is what I call a good service and value for money.
Now being a stickler for good organisation, I have to admit to being somewhat nervous. But nervous about what? You want a list? OK… Will they turn up on time? Will the van be big enough? Will they charge us more when we get there? What if the lift breaks down? What if their van breaks down What if they don’t turn up at the other end? What if they break everything? What if we have to claim on their insurance? What if nothing fits in at the other end? What? Why? How? When? Will? Can? And so it goes on!
Anyway, the completion date arrived and we were packed ready. Everything at our end was fine.
Yes, I was agitated once the delivery people were running late but I was keeping a lid on it.
Once they arrived (only about 30 minutes late and I had spoken to their customer service team who reassured me that they were on their way), the loading began.
There were 3 guys who worked well together to get everything loaded onto the van. They also packed the breakables - very carefully. We were impressed.
Apparently they say that moving is the most stressful thing you will do on your life - how could it be? After all, everything was running so smoothly.
When we arrived at the property we had bought thinking how swimmingly well it was all going, we had a huge shock.
The vendors had left all of their belongings in the property. I don't mean the odd things here and there, I mean all beds (fully made), wardrobes, wall units, sofas, washing machine, and so on...
Well we hit the roof and phoned our solicitors to check what could be done and to make sure that we weren't responsible for their crap - ooops I mean property. We weren't and so out on to the street it went.
Now the vendors were divorcing and the woman wouldn't move the sale along at all. In the end we had to threaten to pull out - which we would have done as it was dragging along. From offer being accepted to moving in, Mrs Vendor (as she will now be termed for politeness) was vile to communicate with. Mr Vendor was in contact with us and more amenable, which meant I could call him once we had the problem of their belongings in situ.
Mr Vendor couldn't understand why all of their belongings had to be out of the property on the day of completion and thought he would be able to come and collect at a later date. This was not going to happen as we had so much in the removal van that we couldn't move items in.
This is where our removal company came were brilliant. They helped us to move all of their junk out before moving ours in. We gave them a healthy tip of £90 (£30 each), as they had remained civilised and calm throughout. They didn't complain and ended up leaving at about 7.30pm on a Friday without a grumble.
The only item we were unable to move into the house was a large 3-piece suite as the doorframes were too narrow. They have taken this back and placed in storage until we ask them to redeliver (when we get our windows replaced it can go through the hole!).
All I can say is that Diamond Removals
were great value for money, professional, friendly and calm and they helped a complete nightmare to be less hellish! I would recommend them highly.
Oh and there is a moral to this tale - watch out if you decide to buy from a couple who are divorcing - they may decide to take out their grievances with each other on you! Has anyone else suffered in a similar way?